Privacy Statement

The protection and confidentiality of its data is of utmost importance to pixolus GmbH, Große Brinkgasse 2b, 50672 Cologne, Germany („pixolus“). The collection and use of your personal data shall exclusively take place within the framework of the legal provisions of the applicable data protection law. By means of this privacy statement we inform you of which personal data we will be collecting within the framework of your use of the pixolus portal and for what purpose this data will be used.

pixolus collects and uses your personal data exclusively within the framework of the provisions of the data protection law of the Federal Republic of Germany. In the following we will be informing you about the type, scope and purpose of the collection and use of personal data. You can retrieve this information from our website at any time at

Responsible party/Contact

Responsible party in terms of the data protection laws is:

pixolus GmbH, Große Brinkgasse 2b, 50672 Cologne, Germany

The data protection officer of pixolus GmbH can be reached at

You can contact our data protection officer at any time with any questions or suggestions regarding data protection.

Object of data privacy

The object of data protection is personal data. Pursuant to section 3 section 1 of the German Federal Data Protection Act, personal data comprises individual information concerning personal or material circumstances of a certain or undetermined natural person. This includes e.g. information such as name, postal address, e-mail address or phone number, possibly also usage data. Usage data is such data which is necessary to be able to use our website, such as information concerning the beginning, end and scope of the use of our website as well as login data.

Collection and use of your data

Automated data collection

When accessing the websites of pixolus your internet browser will automatically transfer data for technical reasons. The following data is saved separately from other data which you may transfer to us:

  • Date and time of access,
  • Browser type/version,
  • Operating system used,
  • URL of the previously visited website,
  • Amount of data sent.

This data will be saved exclusively for technical reasons and will at no point in time be allocated to a certain person.

Data entered by you

In order for you to be able to use all of the advantages of pixolus, you will need to register. For this purpose you must enter your e-mail address as well as a password. This data is necessary in order to be able to provide you with an individual user area via the portal. pixolus also requires this data, and possibly further data, in order to be able to respond to wishes, questions and any criticism.

Thereupon pixolus will provide you with an individual user area for the display, graphical processing and management of measured data (for example of energy meters, which are also referred to as electricity meters). In detail, the portal allows:

  • The upload of data from the app, which especially comprises the identified numeral meter readings, the photographs taken of the energy meters and, apart from the meta data present on each photograph, also additional information such as if the user has manually corrected the automatically collected meter reading.
  • The manual input / the manual upload of the aforementioned information.
  • The processing of data, especially various graphic displays, evaluations and filters pursuant to predetermined criteria, …
  • For its own purposes pixolus anonymizes photographs by removing any personal reference and then uses such photos for purposes of quality assurance. This especially serves the purpose of improving recognition accuracy and limiting any difficulties in the automatic recognition of meter readings.

Naturally, you alone decide which data you choose to share with us in the portal or via the app and how this data is then to be used. pixolus has committed itself to this pursuant to the principle of data minimization. If you choose not to give certain information to pixolus, you may, however, not be able to use our services to the full extent.


pixolus offers you a free-of-charge newsletter service. By means of the newsletter, pixolus informs you about energy-saving topics as well as about the participation in surveys in order to draw your attention to new products or services, or in order to provide you with information, which may be of interest to you. Furthermore, we will be informing you about offers and products of our cooperating partners in the newsletter.

In order to receive the newsletter via e-mail, please subscribe under the section "Newsletter" at For sending the newsletter, we need your e-mail address as well as information that allows us to verify that you are the owner of the given e-mail address and that you agree to receive the newsletter.

To ensure that you agree to receive the newsletter, we use the double-opt-in procedure. In the course of this, the potential recipient can be included in a distribution list. Afterwards, the user receives a confirmation e-mail to confirm the subscription legally. Only when you confirm the subscription, the address is actively added to the distribution list.

We use this data exclusively for the delivery of the requested information and offers.

For sending the newsletter, the software Newsletter2Go is used. Your data will be transmitted to Newsletter2Go GmbH. Newsletter2Go is prohibited from selling and using your data for purposes other than sending newsletters. Newsletter2Go is a German, certified provider, which was selected according to the requirements of the General Data Protection Regulation and the Federal Data Protection Act.

More information can be found here:

The granted consent to the storage of the data, the e-mail address and their use for sending the newsletter can be revoked at any time, for example via the "unsubscribe" link in the newsletter.

Transfer of data

In certain cases pixolus will transfer your personal data and/or collect personal data about you from third parties. In general, such a transfer of your personal data will only take place without your prior expressed consent in the following cases:

  • If it becomes necessary in order to be able to use our services; this especially concerns those cases, in which the nature of our services also lies in the exchange of data with third parties upon your request.
  • On occasion, in order to provide the services, we may be dependent on contractually affiliated external companies and external service providers, for example in the areas of hosting or the implementation of marketing measures. In such cases information will be transferred to these companies or to individual persons, enabling them to further process the information. These corresponding external service providers are carefully chosen by us, tied to us by means of a legal contract and are regularly examined. The service providers shall exclusively use the data for the purposes pre-determined by pixolus.
  • Within the framework of the further development of our business, the structure of pixolus may change, meaning the legal form could change, subsidiaries, company parts or components could be founded, bought or sold. In the event of such transactions, customer information will be passed on along with the part of the company which is to be transferred. During each transfer of personal data to third parties in the aforementioned scope, pixolus shall take care that this takes place in accordance with this privacy statement and the relevant data protection laws.
  • In individual cases, e.g. on the basis of a court order, government authorities could access data of pixolus. In such cases pixolus will make its best efforts, also in its own interest, to defend your rights and to simultaneously act in a legal manner.

Payment method: Privacy policy for credit card as method of payment via the provider Stripe Inc.

You have the option of choosing a payment method for certain products offered. For payment by credit card, we use the payment service Stripe, Inc. 185 Berry Street, Suite 550 San Francisco, CA 94107, USA.

If you choose to pay using Stripe, the data you enter will be sent to Stripe for payment. However, Stripe may not use them for other purposes. In addition, Stripe is subject to bank client confidentiality and is required to treat the information in accordance with applicable data protection laws.

The privacy policy of Stripe can be found here:

The transmission of data is based on Art. 6 para. 1 lit. b DSGVO on the conclusion and fulfillment of a contract. The transmission of the abovementioned data is provided solely for the purpose of providing you with the functions and services of our application. The storage of your payment data is done by Stripe itself. Please also note the above linked Privacy Policy Stripe.

Tax calculation

In order to calculate the correct taxes for your country, we use the service Taxamo. Based on your IP address, Taxamo calculates the tax rate. However, Taxamo may not use the information for other purposes. The privacy policy of Taxamo can be found here:


pixolus uses cookies in order to offer you an extensive functional range and to make the use of our websites more comfortable. "Cookies" are small files, which can be saved on your computer by means of your internet browser. If you do not want "cookies" to be used, you can prevent your internet browser from saving "cookies" on your computer by adjusting the settings accordingly. Please note that the functional ability and the functional range of our offer could be limited in doing so.

Deletion of your data

If you delete your user account on the profile, your profile will be completely and definitively deleted. If data must be saved for legal reasons, it will be blocked. The data will then no longer be available for further use.

Right of information and rectification

Naturally, you have the right to receive information concerning the data we have saved on you upon your request. Furthermore, you have the right to correct incorrect data as well as to block and to delete data. For this purpose please contact us at or via mail to the address mentioned above.

Right of appeal

If pixolus GmbH has violated data protection regulations, you can contact the country's supervisory authority for data protection in the non-public area. The responsibility depends on the location of our company. For companies based in Cologne, the responible supervisory authority is:

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen
Postfach 20 04 44
40102 Düsseldorf
Tel.: 0211/38424-0
Fax: 0211/38424-10

Changes to this privacy statement

pixolus reserves the right to change this privacy statement. The current version of the privacy statement is available at all times at

Status: November 2018